Refund Policy

Last Updated: 02/08/2026

Thank you for shopping with Florelia. Our Return and Refund Policy is designed to ensure a smooth and transparent experience. Please review the guidelines below regarding eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions about returns and refunds, please contact us:

Policy Overview

  • Return Period: 14 days from delivery date

  • Refund Processing Time: Up to 10 business days from receipt and inspection

  • Return Shipping Costs: Covered by the customer, unless the product is defective or incorrect

Order Cancellations

You may cancel your order within two (2) hours of purchase by contacting our support team.
If your order has already shipped, please follow the Return Instructions outlined below.

Return Conditions

We accept returns under the following conditions:

  • Return Window: Items must be returned within 14 days of delivery.

  • Item Condition: Items must be unused, unopened, and in their original packaging.

  • Proof of Purchase: A valid order number or receipt is required for all returns.

  • Exceptions: Due to hygiene and safety reasons, supplements or consumable products cannot be returned once opened, unless defective or incorrect.

Return Instructions

  1. Contact Support
    Email info@getflorelia.com with your order number, reason for return, and supporting photos if applicable.

  2. Receive Authorization
    Our team will review your request and provide return authorization along with instructions.

  3. Package Securely
    Ensure the item is securely packaged in its original packaging.

  4. Ship the Item
    Use a reliable carrier with tracking. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refund Policy

  • Approval: Once your return is received and inspected, you will be notified of approval or rejection within 7 business days.

  • Processing: Approved refunds are issued to the original payment method within 10 business days.

  • Bank Processing: Please allow additional time for your bank or card issuer to post the refund.

  • Confirmation: You will receive an email confirmation once your refund has been processed.

Exchange Policy

We offer exchanges only for defective or incorrect items.
To request an exchange, contact us within 14 days of delivery.

If you ordered the wrong product, please follow the return process and place a new order for the correct item.

Exceptions and Special Cases

  • Defective or Damaged Items:
    Must be reported within 48 hours of delivery. We will arrange a return at no cost and offer a replacement or refund.

  • Incorrect Product:
    If you receive an incorrect item, we will cover return shipping and send the correct product.

  • Lost Packages:
    If your order does not arrive within the estimated delivery timeframe, please contact us so we can initiate a carrier investigation.

Processing Times Summary

  • Return Initiation: Within 14 days of delivery

  • Inspection Period: Within 7 business days after receipt

  • Refund Issuance: Within 10 business days after inspection

Return Shipping Address

Approved returns should be sent to:

Florelia
71 Baggot Street Lower
Dublin, Ireland

(Return address may vary depending on logistics partner. Always wait for return authorization before shipping.)

Contact Us

If you have any questions or need assistance with a return or refund, please contact us: