Shipping Policy

Who We Are

Florelia (“we,” “us,” or “our”) operates the website getflorelia.com (the “Site”). Our priority is to provide a seamless, reliable, and transparent shipping experience for every customer. Please review the details of our shipping process below.

Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders.

  • Delivery Area: We currently ship to select international destinations.

  • Future Expansion: We continue to expand our shipping coverage as our logistics network grows.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday through Friday.

  • Cut-off Time: Orders placed before 22:00 (GMT) are typically processed the same business day. Orders placed after this cut-off will be processed the next business day.

  • Non-Processing Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders usually arrive within 5–7 business days after processing, depending on the destination.
    Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays, customs processing, or weather conditions.

Shipping Process

  • Courier Services: We work with trusted carriers to ensure safe and efficient delivery.

  • Tracking Information: Once your order has shipped, you will receive a confirmation email with your tracking number and a link to monitor your shipment in real time.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us at info@getflorelia.com within 48 hours of delivery. We will review the issue and provide an appropriate resolution.

  • Lost Orders: If your order appears lost in transit, contact us as soon as possible so we can investigate with the carrier and arrange a replacement or other suitable solution.

Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us:

Florelia
71 Baggot Street Lower
Dublin, Ireland
📧 info@getflorelia.com
🕘 Hours: Monday to Friday, 9:00 – 18:00 (local time)