Subscription Policy

Company Name: Florelia
Website: https://getflorelia.com
Address: 71 Baggot Street Lower, Dublin, Ireland
Email: info@getflorelia.com

This Subscription Policy governs all subscription-based purchases made on the Florelia website.
By purchasing a subscription, you agree to the terms outlined below.

1. Billing & Renewal

All subscriptions are billed automatically at the frequency selected at checkout.

Your payment method will be charged securely at the beginning of each billing cycle unless the subscription is paused or cancelled before the next scheduled charge.

Subscriptions automatically renew unless cancelled prior to the next billing date.
You are responsible for ensuring that your payment information remains valid and up to date.

2. Subscription Quantity Adjustments

To ensure uninterrupted service and avoid shipping delays, subscription orders may include predefined quantities per shipment.

In certain cases, bundled quantities may be automatically adjusted to match the selected delivery cycle, starting from the first subscription order. This helps prevent partial shipments or inventory interruptions.

Any adjusted unit pricing will always reflect a discounted subscription rate compared to one-time purchases.

If you wish to modify quantities or delivery frequency, please contact us at info@getflorelia.com or manage your subscription through your customer portal.

3. Product Selection

Your subscription is linked to the product originally selected at checkout.

  • The subscribed product will remain the same unless changed by the customer.

  • Changes can be made through your subscription management portal or by contacting customer support.

Product availability may vary, and substitutions may be offered if a product is temporarily unavailable.

4. Cancellation Process

You may cancel your subscription at any time.

  • Cancellation requests must be submitted at least 24 hours before the next scheduled billing date to avoid being charged for the upcoming cycle.

  • Cancellations can be completed through the subscription management link provided in your order confirmation email or by contacting info@getflorelia.com.

If a cancellation request is submitted after a billing charge has been processed, the subscription will be cancelled for future cycles only.

5. No Refunds on Subscription Charges

Subscription charges that have already been processed are non-refundable.

  • Once an order has been billed and prepared for shipment, it is not eligible for a refund.

  • Cancelling a subscription stops future charges only.

Please review your subscription details carefully before each billing cycle.

6. Chargebacks & Disputes

Any attempt to initiate a chargeback or payment dispute for a valid subscription charge without first contacting customer support may result in account suspension.

To resolve billing concerns, please contact info@getflorelia.com. We may request documentation such as:

  • Proof of subscription agreement

  • Email confirmations

  • Billing and delivery confirmations

We reserve the right to contest chargebacks that violate this Subscription Policy.

7. Modifications to Subscriptions

Florelia reserves the right to make reasonable adjustments to subscription terms when necessary, including:

  • Pricing changes (with advance notice when required by law)

  • Billing frequency updates

  • Product availability changes

  • Service continuity improvements

Customers will always be notified in advance of any material changes.
Updated terms will apply only after proper notice has been provided.

8. Contact Information

For all subscription-related questions, modifications, or cancellation requests, please contact us:

Florelia
📧 info@getflorelia.com
📍 71 Baggot Street Lower, Dublin, Ireland

Our support team typically responds within 24–48 business hours.