Terms and Conditions

Last Updated: 02/08/2026

IMPORTANT — PLEASE READ: These Terms contain an arbitration agreement and class action waiver (see Section 16) and disclaimers of warranties and limitations of liability (see Sections 14–15). By accessing or using our website or purchasing from us, you agree to these Terms.

Table of Contents

  1. Website Use

  2. Privacy & Security Disclosure

  3. General Conditions & User Conduct

  4. Products for Personal Use Only

  5. No Medical Advice; Accuracy of Information

  6. Modifications to Website & Prices

  7. Payment

  8. Order Placement & Acceptance

  9. Subscriptions, Auto-Payment & Cancellation

  10. Shipping

  11. Delivery Confirmation

  12. Returns & Refunds

  13. Social Media

  14. Disclaimer of Warranties

  15. Limitation of Liability

  16. Dispute Resolution by Binding Arbitration; Class Action Waiver

  17. Indemnification

  18. Third-Party Websites & Links

  19. Testimonials, Reviews & Other Submissions

  20. DMCA Notice; Intellectual Property

  21. Electronic Communications

  22. Assignment

  23. No Waiver

  24. Severability

  25. Termination

  26. Entire Agreement

  27. Questions or Additional Information

1. Website Use

By using getflorelia.com (including any subdomains and mobile experiences, the “Website”), you represent that you are at least the age of majority in your country of residence and have legal capacity to enter a binding contract. If you do not agree to these Terms, do not use the Website.

2. Privacy & Security Disclosure

Your use of the Website is governed by our Privacy Policy, which is incorporated herein by reference.

3. General Conditions & User Conduct

All Website content is protected by intellectual property laws. You may not use the Website for unlawful purposes or attempt to hack, scrape, upload malicious code, infringe rights, harass others, submit misleading information, collect personal information of others, or interfere with security features. We may suspend or terminate access for any violation.

4. Products for Personal Use Only

Products are sold for personal, non-commercial use only. Resale, redistribution, export, or modification is prohibited without our written consent. We reserve the right to refuse or limit orders that appear to be placed by resellers or distributors.

5. No Medical Advice; Accuracy of Information

Information on the Website is for general informational purposes only and is not medical advice. Statements have not been evaluated by regulatory authorities. Products are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional before use.

We strive for accuracy but do not guarantee that product descriptions, pricing, or other content is error-free. We may correct errors or cancel orders at any time. Color display may vary by device. Historical information may not be current.

6. Modifications to Website & Prices

We may modify or discontinue the Website, products, or pricing at any time without notice. Certain items may be available online only and in limited quantities.

7. Payment

All prices are displayed in the applicable currency shown at checkout. By submitting payment, you represent that you are authorized to use the payment method and that the information provided is accurate. You are responsible for any bank or card fees. If a charge is reversed or disputed without valid reason, we reserve the right to invoice you directly.

8. Order Placement & Acceptance

Order confirmation acknowledges receipt of your order, not acceptance. We may accept or refuse any order and may request additional information. If an order is refused, a refund will be issued to the original payment method.

9. Subscriptions, Auto-Payment & Cancellation

We offer one-time purchases and auto-renewing subscriptions.

By enrolling in a subscription, you authorize recurring charges to your payment method at the selected interval until cancelled.

  • Billing & Shipping: Based on your selected delivery cadence from the enrollment date.

  • Cancellation: You may cancel at any time, at least 24 hours before your next scheduled shipment, via your customer account or by emailing info@getflorelia.com.

  • Failed Payments: We may retry failed payments or contact you for an alternative method.

10. Shipping

We ship to select international destinations. Delivery times vary by destination and carrier. Customers are responsible for providing accurate shipping information. We are not responsible for delays or non-delivery due to incorrect details.

11. Delivery Confirmation

Carrier delivery confirmation is considered proof of delivery, even without a signature.

12. Returns & Refunds

If you receive a damaged, defective, or incorrect item, please contact info@getflorelia.com for instructions. Unless otherwise stated, all sales are final after 14 days from delivery. Approved refunds are issued to the original payment method after inspection.

13. Social Media

Our social media pages are not owned or controlled by third-party platforms. User comments reflect their own views. We may use testimonials or user-generated content for marketing purposes.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLORELIA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT OR €500, WHICHEVER IS LOWER.

16. Dispute Resolution by Binding Arbitration; Class Action Waiver

Any dispute shall be resolved through binding arbitration on an individual basis. Class or representative actions are waived. You may opt out within 30 days of purchase by contacting info@getflorelia.com.

17. Indemnification

You agree to indemnify and hold harmless Florelia from any claims arising from your breach of these Terms.

18. Third-Party Websites & Links

We are not responsible for the content or practices of third-party websites linked on our Website.

19. Testimonials, Reviews & Other Submissions

By submitting content, you grant Florelia a worldwide, royalty-free right to use it for marketing purposes.

20. DMCA Notice; Intellectual Property

All Website content is owned or licensed by Florelia. No license is granted except for personal use. Copyright claims may be sent to info@getflorelia.com.

21. Electronic Communications

You consent to receive communications electronically, which satisfy legal requirements for written communication.

22. Assignment

You may not assign rights under these Terms. We may transfer rights without notice in the event of a business transfer.

23. No Waiver

Failure to enforce any provision does not waive future enforcement.

24. Severability

If any provision is unenforceable, the remaining provisions remain in effect.

25. Termination

We may terminate these Terms at any time. Provisions relating to liability, IP, and indemnification survive termination.

26. Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and Florelia.

27. Questions or Additional Information

Florelia
71 Baggot Street Lower
Dublin, Ireland
📧 info@getflorelia.com